T3’s Lifetime Warranty
What does the warranty cover?
T3 extends a lifetime warranty on our products against manufacturing and material defects for the service lifetime of the product. This warranty applies when the product is used for the purpose intended and not against every day wear and tear, modifications and alterations, or improper use and care. The determination of whether or not a product will be repaired or replaced under this warranty will be on a case-by-case basis and at the sole discretion of T3.
What does lifetime mean in lifetime warranty?
A product’s lifetime specifically refers to the service life of the product, or at such a time that through normal use, the product can no longer function for the specific purpose intended. The determination of whether a product’s expected lifetime has been exceeded will be made by T3.
Are rips and tears covered under the lifetime warranty?
Any rips, tears, or holes that are caused by materials or manufacturing defect is covered under the lifetime warranty. Examples include stitching pulling out or through, weak spots in fabric, or hardware failure within tolerances. However, if the rips, tears or holes are due to accident, improper care, negligence or natural breakdown of materials over extended lengths of time and use, T3 will not repair or replace free of charge. This determination will be on a case-by-case basis and at the sole discretion of T3. Repairs or replacements not covered under the warranty will be considered on an individual basis, and services provided will be at the expense of the customer at a reasonable charge determined at the time the product is evaluated. For products falling into this category, T3 will not begin the repair or replacement process until approved by the customer/owner.
How do you define normal wear and tear and is it covered by the lifetime warranty?
We manufacture all of our products to meet superior standards set, met and continually raised here at T3. However, regardless of how carefully it’s used, or how well you care for your T3 product, it will eventually begin to show age and wear. In hazardous combat conditions, wear on materials and equipment is accelerated to the point where it can’t possibly be considered “normal” and must be expected to be replaced. The T3 warranty covers manufacturer’s defects but it cannot cover wear and tear.
How and where do I send my T3 product in for warranty evaluation or repair service?
For warranty evaluation or repair service, your product must be returned directly to T3 with a valid RMA (Return Materials Authorization) number. If packages do not display an RMA number, they will be refused automatically.
Step 1: RMA number: Request the RMA (Return Materials Authorization) number by emailing [email protected]. All returns must include a valid RMA number clearly marked on the outside of the box.
Step 2: Letter of explanation: Please enclose a letter of explanation that includes the RMA number, your name, return ship-to address, phone number (including area code), e-mail address, a brief description of the problem and how it happened (to the best of your recollection) with the returned product. Current contact information is essential. If the warranty does not apply, we’ll need repair/replacement authorization before we can start the process. If you are not able to be contacted, please send along contact information for someone authorized to approve the repair.
Step 3: Shipping: Mark the defect clearly with a piece of masking tape and ship the product to Sales and Warranty Service, T3, 1060 Colorado Avenue #B, Chula Vista, CA 91911. All shipping to Sales and Warranty Service must be pre-paid and insured. T3 cannot be liable for any lost packages. Please do your best to send a clean product, devoid of hazardous materials (ammunition, flares, explosives residue, etc.), so we can avoid law enforcement problems and turn it around as soon as possible.
Who pays for shipping?
It’s the responsibility of the customer to pay the shipping charges to return product(s) to T3. Shipping charges for all non-warranty repairs are at the owner’s expense. Customers with warranty claims outside of the continental United States will be responsible for all freight costs and customs duties incurred in transporting product(s).
No Warranty on Armor Products
T3 does not manufacture any armor products that it sells. We offer no warranty expressed or implied on any armor product. Any warranty that may exist is that of the manufacturer.
T3 Gear is used in environments which offer a substantial risk of serious injury or death. T3 Gear is for professionals well trained and experienced in the use, inspection, and maintenance of such products. Any person or organization purchasing T3 Gear assumes the responsibility for seeking proper training in its use and maintenance. Service life can vary greatly depending on the environment and use of T3 Gear. Purchasers assume the risk and responsibility for determining the appropriate service life of this product based upon the uses and needs of the purchaser. The purchaser also assumes all risk for any injury or damage sustained while using T3 Gear. Failure to follow these warnings increases the risk of injury and death.